Everything you need to know about our trading
policies, terms and conditions, and a few of the
most frequently asked questions...
Ordering and payment terms
Payment can be made via phone on 888-590-3335.
We currently accept credit card payments with Visa, Master card and American Express.
Online orders: We are not legally required to apply sales tax except for deliveries within California (applied at 9.75%).
For in-store purchases, the customer is required to paywebweb the sales tax appropriate for the state in which the goods are purchased.
standard shipping procedures
Once you have received confirmation that your order has been shipped please allow 3 - 8 working days for transportation of your order.
Hazardous flammable materials (HAZMAT) require special handling, so please remember that your delivery will take just a little longer than normal deliveries.
In accordance with regulations, all deliveries must be via ground only (air transport is not permitted). Delivery will be through either FedEx or DHL. Tracking information will be forwarded to you via email at the time of dispatch confirmation. Should an item be out of stock we will contact you via telephone or email to confirm. Please note that we can only deliver within the continental United States.
We will email you a confirmation and receipt when your order is placed, followed by another email when your order is shipped containing the relevant FedEx or DHL tracking information.
Returns & cancellations policy
Should you need to cancel an order, please call or send us an email. We are happy to assist, provided your order has not already been dispatched.
Unfortunately, orders that have already been dispatched cannot be cancelled. Due to the HAZMAT special handling and transport permits we are unable to accept returns. If you have further questions, please contact us by email,
or call us on 888-590-3335.
Need more information?
If you have any further questions about out ordering policy, please email us or call us on 888-590-3335.